Wild Rose Florist

Free Flower Delivery Melbourne

Delivery Conditions and Guidelines

  • We offer free standard delivery on all floral products displayed on our website.
  • Same day delivery applies to all flower orders received by our cut off times
  • Cut off times – Monday to Friday: Greater Melbourne Metro 2pm - Essendon and neighbouring suburbs 4pm - Saturday: Greater Melbourne Metro 12pm – Essendon and neighbouring suburbs 2pm – Sunday: Closed
  • Orders received after our cut off times will be booked for “next day” delivery. if special circumstances apply please advise us and we will do our best to have your order delivered on the day
  • Please note: should our first attempt to deliver your order fail due to access (to recipients property) not being available – incorrect address – or in the case of hospitals incorrect name (maiden / married) or the recipient has been transferred or discharged requiring your order to be redirected a redirection fee of $15.00 will be payable. We do not profit by charging a “redirection Fee” it is a cost recovery action due to fees and charges applied to Wild Rose Florist if redirection is required (including returning the undelivered item back to our store).
  • We make every possible effort to gain access to security buildings or to properties with security gates, unfortunately there are times when access is not possible when the recipient is not at home.
  • If you suspect the recipients premises has a security entrance (or similar) or if you are not confident that patient and / or hospital details are correct please advise us when placing your order. if you can provide a contact number for the recipient (applies to private and business addresses) we will ring prior to despatching the order to ensure access is possible. If known, a time when the recipient is likely to be at the delivery address is also very helpful. If we are advised of concerns regarding patient / hospital details we are more than happy to contact the hospital to verify patients details and location before we despatch the order.
  • In most cases, if we are able to access the premises and the recipient is not home, we will leave the delivery at their door if it is considered safe to do so.
  • If we make an error that results in non delivery, no fee will apply for re-delivery
  • Standard delivery times are Monday to Friday 10am to 7pm – Saturday 10am to 3pm
  • Please contact Wild Rose Florist for further information or delivery of your order needs special consideration due to time restrictions or similar, we can usually provide a solution or executive and priority couriers can be arranged at very reasonable rates if absolutely necessary .

 

Wild Rose Florist Melbourne 35 Rose Street, Essendon VIC 3040 AU | (03) 9337 4830 | Email: joanna@wildroseflorist.com.au | - | wildroseflorist.com.au has a rating of 5/5 based on 15 ratings and reviews